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1. Cancellation of Services
Clients may request the cancellation of services provided by Techoniq Fusion IT Solutions Private Limited ("Techoniq Fusion") under the following circumstances:
- Voluntary Cancellation: Clients may voluntarily cancel services within 7 days of initiating the project by providing written notice to Techoniq Fusion.
- Non-Performance: If Techoniq Fusion fails to deliver the agreed-upon services within the specified timeframe or according to the terms outlined in the project agreement, clients may request cancellation of services.
- Breach of Contract: If either party breaches the terms of the agreement, the other party may have the right to terminate the contract and request cancellation of services.
2. Refund Policy
Techoniq Fusion's refund policy is as follows:
- Voluntary Cancellation: In cases of voluntary cancellation initiated by the client within 7 days of project initiation, Techoniq Fusion will provide a full refund of any payments made by the client. Refunds will be processed within 7 to 10 days after approval of the cancellation request and will be credited to the source account used for the payment.
- Non-Performance: If Techoniq Fusion fails to deliver the agreed-upon services within the specified timeframe or according to the terms outlined in the project agreement, clients may be entitled to a full refund of any payments made for the services that were not provided.
- Breach of Contract: If Techoniq Fusion breaches the terms of the agreement and the client terminates the contract as a result, the client may be entitled to a full refund of any payments made for the services that were not provided.
3. Process for Cancellation and Refund Requests
Clients must submit cancellation and refund requests in writing to Techoniq Fusion. The request should include details of the reason for cancellation and any relevant documentation supporting the request.
Upon receiving a cancellation and refund request, Techoniq Fusion will review the request and determine the appropriate course of action based on the circumstances of the cancellation and the terms outlined in the project agreement.
4. Timeline for Refunds
Refunds will be processed within 7 to 10 days after approval of the cancellation request. The refund amount will be credited to the source account used for the payment.
5. Contact Information
For inquiries or assistance regarding cancellations and refunds, clients may contact Techoniq Fusion IT Solutions Private Limited at the address provided on our website or via email at mailto:support@techoniqfusion.in.
Conclusion
Techoniq Fusion IT Solutions Private Limited is committed to providing a fair and transparent cancellation and refund policy that protects the interests of our clients while ensuring accountability and integrity in our business practices. If you have any questions or concerns about our cancellation and refund policy, please do not hesitate to contact us for clarification.